REHABBING CARE™ IS WHO WE ARE AND WHAT WE DO.
EXEMPLARY CARE AND SERVICE IS HOW WE DO IT.
Resident and Guest recognition of exemplary customer care and service delivery is important to us, after all our guests’ and residents’ perception of how we care and how service is delivered – is everything!
Marquis’ I CARE Program means every member of our TEAM, in each one of our Centers, commits to create and sustain on a daily basis, comfortable, warm, and inviting environments, for both our recovery guests and long-term care patients. At every Marquis Center, on nurses stations, in common areas and employee space, there are I CARE nomination stands and forms. As they encounter exemplary efforts in care and customer service, we encourage our guests and residents to nominate an employee for our “I CARE Employee of the Week” recognition.
Today, and each day, I CARE is our guiding customer service mission.
- I Improving
- C Customer Service
- A Awareness
- R Rewards
- E Everyone